Shipping Policy

IS SHIPPING FREE?

Free fast, discreet shipping for all orders over $50+

Discreet Packaging

For the shipping package, we use plain brown box or padded bubble mailer, there are no sensitive images or words on it, nor our brand name or website, no one will know what’s inside. We designed everything discreetly.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! 
Due to the popularity of our products, please allow an estimated 1-3 weeks for your order to arrive.
Please note, that due to the extreme popularity of our offers, these are only estimates.

Order processing time: 1-3 business days.
Shipping and delivery: 1-3 weeks. 

Tracking Info

Tracking number will be sent to your order dispatch email 2-3 days after we ship your order. All tracking numbers can be tracked on https://www.17track.net

If your order is more than 25 working days overdue, there could be delay with custom clearance, please contact us via support@svltoys.com

 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 


WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.


WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.